[Question] What do you think makes a business genuinely trustworthy today? Is it: Price, Quality, Transparency, or Something Else?
What's your take? Let's Discuss in the comments.
What Does Trust in Business Mean to You Today?
byu/Upbeat_Sign8277 inbusiness
Posted by Upbeat_Sign8277
3 Comments
Sticking to what was agreed, no matter how the situation changes
Consistency, predictability, a low variance in quality
I think thats a nuanced conversation, depending on what you’re buying, whether its a product or a service.
If it’s a B2B service, trust to me is about a) are you going to give me the support I need, and impartial advice and trust to my benefit (not yours) but also b) if i’m buying something from you online, do I trust that you’re going to keep my data safe and secure and you’re not going to be hacked and lose my details?
For a product, do I trust that the item is as it describes/does the job that I want it to do? Do I trust it will meet my expectations? Do I trust it will turn up when I expect it to?
For a company as a whole, do I trust that they treat their employees well and that they are trying to make a positive difference in the world, or do I feel that they are cutting corners where possible, despite giving a worse service all for the benefit of shareholders. Do I trust that they genuinely believe in their mission statement or will they swiftly change depending on political/societal sentiment?
There’s so many different elements of trust that its all about the context for me.