I was expecting to receive my SUB for my newly opened Citi Double Cash card in the statement that I hit the spend requirement but after speaking with a representative, they stated that because I received another SUB for a different card within a 48 month period, that I was ineligible. I never heard of this or saw this anywhere on the card application page. Is this a new rule? Has anyone run into this? Should I pursue this further? Really irritated…
Citi SUB for new card not being honored because I received a SUB for a previous card?
byu/throwtempertantrum inCreditCards
Posted by throwtempertantrum
4 Comments
This has been in place for years. It was absolutely in the terms and conditions that you agreed to when you applied.
> Should I pursue this further?
Citi is incompetent in the easiest of circumstances. They’re not going to opt to individually break your terms to provide you additional benefit.
“Bonus ThankYou® Points are not available if you have received a new account bonus for a Citi Double Cash account in the past 48 months.”
In the strata elite terms, they clarify this as you can’t get the sub for a card B if you got the sub for card A within the last 48 months and later pc’d card A to Card B
Just signed up for the Citi Dc a month ago and the 48 month view was posted during the application process.
Sorry that happened.
It’s interesting that Citi would deny a signup bonus and approve a new account without a popup like Amex or Chase Sapphire.
Or without the countoffer thing that C1 does.
I’ve never read of this before.