Dear Senator Warren: On Mohela/StudentAid.gov refusing to forgive my loans at 124/120 PSLF

(I have sent this to my local Senator and Rep, but I can't send this to Elizabeth Warren because I'm not her constitute. However, because she's fighting the good fight for PSLF and TSLF, I want her/you all to know my pain. Right now I'm seeking to upgrade my education to a licensed counselor and I am held captive by my loan despite way more than 10+ years of service to USA, US Taxpayers, and their children/teens/young adults.)

Dear Senator Warren and interested parties,

I wanted to share this information with you since you've been championing this cause for PSLF and TSLF. Now that the Negotiated Rulemaking for the Dept of Ed ON the subject of PLSF comment period has ended and that I am currently, painfully aggrieved by Mohela and it's illegal practices while defrauding the US taxpayers who are refusing to forgive my loans after paying and certifying in the original Bush era program for PLSF.

The Dept of Ed is entering into a NEW period of rulemaking regarding Pell Grants, Plus Loans, and Repayment options in about a month and I'm about to attend a FAFSA/FSA update online today at 12 noon CST. And this has reminded me I’m financially injured by them currently while serving for them currently as a counselor and mentor.

In 2014 I joined the original Public Student Loan Forgiveness Program (created by President Bush) while working at University of **** with the TRIO program as a grant writer and director with the goal to pay 120 payments while in service to the taxpayers of the USA.

By June of 2024 I was at 119/120 payments after these 2 forced admin forbearances by the third-party vendor for StudentAid.gov – Mohela. The first was forced on us over the pandemic when Mohela first took the contract and could not deliver services because it’s computer systems were inadequate and had to develop an entire new database (which still doesn’t update daily info to Studentaid.gov!.)

The second was forced on me after I was instructed to apply for the SAVE program. I was told this was better than IDR and subsequently this locked me out of paying off the last 3 payments on my 120 payments for 2 YEARS of employment.

After a lawsuit on SAVE via the State of Missouri by proxy Mohela froze my ability to pay on SAVE, refused to process my request to go back to IDR because I’d been scammed by them to switch, refused to report my many payments to StudentAid.gov, and to this day cannot daily update payments to the Dept of Ed even when I was changed back to my IDR program in June 2025 (which took TWO YEARS to accomplish.)

In December 2024, my count was changed from 119/120 to 118/120 of payments completed with no explanation. In February it was changed to 117/120 with no explanation.

Then yesterday after paying $3000 in 3 payments (from a state merit grant for being a good teacher and community member) while in forced forbearance and 2 IDR payments in July and August, I was told my payment count (122/125 over 120) is STILL 117/120 by StudentAid.gov via email and their customer support system. And while it was a personal email, it was incorrect because MOHELA provided incorrect information and that info is not updated daily to the Dept of Ed by their AWFUL system.

They are refusing to process my PSLF now. And if I pay for September another (3) IDR payments after I was told I was 117, I will not receive any money back for overpayments which I made.

I have PDFs of data from Studentaid.gov and Mohela of all the dates mentioned above.

I have made formal complaints over the last three years to StudentAid.gov on the conflict of interest Mohela created when suing NOT to fulfill its contract with the Dept of Education to manage and process PSLF program and the TSLF program via the State of Missouri.

Having the bar pushed out month after month in 2024 after 10+ years in service to the US taxpayers is unacceptable. And we all know I am not alone.

I very much need your help & I am happy to talk with your chosen representative or provide hard data/records on request via email or in print.