Earlier this year I worked with a small clinic that felt overwhelmed by paperwork and admin work. They assumed the answer was a new system or some advanced software because everything felt slow.
Before suggesting anything, I spent time watching how work actually moved day to day. It turned out a lot of effort was going into repeating the same steps, with the same information being copied between forms, spreadsheets, and emails.
Instead of introducing new tools, the focus was simply on reducing those repeated handoffs. Once that friction was removed, the difference was immediate. The team spent less time on admin work and more time on what actually mattered, without changing how they worked.
It was a good reminder that operational wins often come from simplifying workflows, not adding complexity. I’m curious how often others here have seen simple process changes outperform bigger tech upgrades.
A small process change had more impact than any new tool
byu/Warm_Abalone_9602 inEntrepreneur
Posted by Warm_Abalone_9602
1 Comment
This hits so hard. We spent months researching new project management software when the real issue was just that our handoff process between departments was trash. Fixed that with like 3 email templates and suddenly everything moved twice as fast
The “shiny new tool” trap is so real – sometimes the best solution is just removing the dumb stuff you’re already doing