It’s crazy how much impact a few departures can have. We’ve been trying a mix: documenting processes in Confluence, quick-reference notes in Guru, Loom walkthroughs, and AI interviews via Sensay. Onboarding and operational continuity have improved, but I wonder what else companies do to reduce downtime. Anyone with experience managing this at scale? Tools or processes that actually work?
Reducing operational downtime when key staff leave
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Posted by Lost-Light4414