I HATE verifications, and for the most part American Express doesn't bother you–and whenever they do, I suppose they just send codes to my email.
Well, I was trying to buy an AMEX gift card through them…and so now they want to send a code–to the OLD phone on file, which no longer exists.
I'm scared if I try to update stuff, I might get locked out or something.
I found that my American Express card account has an old mobile number that I haven't had for 3 years: am I going to screw myself if I try to update it now online?
byu/CallowOldAge inCreditCards
Posted by CallowOldAge
3 Comments
[For the record, I know that Capital One has no problem whatsoever with changing the cell number on file … **because they allowed a hacker in ANOTHER COUNTRY to do so last year–without even flinching.** Needless to say, that was a nightmare.]
Call Amex and change the number.
Change it now while you’re able to login and do it. Who knows what the the headache will be when you can’t login and you have to call customer service.