What to do with laptop insurance

Anyone have experience with Asus accidental damage insurance?

Hi , on 16th I dropped my laptop bag with my laptop in it, it got damaged pretty roughly, the housing behind display above hinge bent out, the chasis is bent, display has one area of screen bleed, fan has a lot of vibrations and so on, it works but yeah

Now what should I do I'm going in to the asus service centre in 2 hrs and what should I do, any dos and don'ts?

Also they ask to write some damage incident report so what should I write, most ppl say to write vaguely that it fell etc, but it explicitly says not to submit vague explanation, reports etc and might lead to insurance claim rejection.

So how should I proceed and what Should U write,
(i am based in India)