Looking for recommendations on ways to simplify or combine our stack specifically for customer engagement. Right now we've got one tool for reviews and another for texting but also the CRM that doesn't get all the updates for whatever reason and the website chat that just defaults to our contact form anyway.
Are there AI tools that can handle that kinda day-to-day stuff? What are people actually using that works?
Tools that can grow customer engagement via AI?
byu/Empty_Mind_On inEntrepreneur
Posted by Empty_Mind_On
4 Comments
most teams don’t have a tool problem, they have a visibility problem. reviews, chats, texts and CRM data are all split, so no one really sees patterns or early signals
AI helps most when it reduces blind spots, not when it adds another layer
what’s harder for you right now: responding faster, or actually understanding what customers are experiencing?
Some of the AI chat and messaging platforms look fine for a single location, but I’ve heard mixed opinions once you add complexity. Central visibility without micromanaging seems to be the tricky part.
AI tools tend to work better when they’re tied into a broader system instead of being bolted onto one channel or just your website. Try looking up birdeye or vendasta as examples.
I’ve been looking at this too. What I keep running into is that a lot of the AI stuff seems less about replacing people and more about filling gaps like sending follow-ups or replying when no one’s available. Actually was looking into Vendasta’s AI tools for this.
The idea of having reviews, texts, and chat connected sounds appealing, but I’m still trying to figure out how much of it actually runs on its own versus needing setup and monitoring.