Mohela-having trouble putting in General Forbearance due to Processing Forgiveness

My husband has 301/300 payments made as of Dec 2025 on ICR. Mohela is still billing him, so he called for general forbearance 2x now. Time one they said it was greyed out on their screens and had to do a special request and it would take 10 biz days. That came and went so he called again. They claim they are having a hard time applying it because he is scheduled for forgiveness they can see. He hasn’t received any golden email yet or anything. They are going escalate and try again and to allow 1-2 biz days now. He has 1067 days of general forbearance available. Has anyone else had this happen? Is this good news that his servicer can see he’s set for forgiveness? I wonder if they are setting things up for when the court approves the settlement?