So frustrated Ed financial says my count is zero. One,FSA says payment count is up to servicer!

FSA says my payment count is 320+ and forgiveness is done by my servicer which is Ed financial. EdFinancial says I have a payment count of zero and they have nothing to do with forgiveness and don’t know my payment count.

FSA told me to call Ed financial and ask them for my payment count and to see why they don’t see one and ask them to process my forgiveness

Edfinancial tells me to call FSA

What are ridiculous system and nobody is helpful. The back door I can see my payment count has gone down by one. It is now still 320+. I am on ICR. Is it up to Ed financial to process my forgiveness?

Praying for forgiveness. Previously 10 years of payments when I had ACS as a service that we were missing and I had to work for over two years to get that corrected. I just want to know I’m on track.

Any advice is appreciated I can sit tight if that is what I should do, but I don’t know why Edfinancial can’t see my payment count.