My experience with Surge Options: payout denied, contradictory breach explanation, and Options

I wanted to share my experience with Surge Options in case it helps others or contributes to a pattern regulators should be aware of.

I keep detailed records of every trade, including timestamps and position data. At the time they applied a breach to my account, I was fully in cash and well above the stated breach threshold.

All zero‑DTE trades were closed before 4 PM, in line with their written rules. Any positions held overnight had multiple days to expiration. Despite this, the firm claimed I both “held zero‑DTE to the close” and “held positions overnight,” which contradict each other and do not match my records.

When I asked for proof, they did not provide any timestamps, logs, screenshots, or audit trail to support the breach. Support stopped responding after I requested documentation.

The breach occurred shortly after I submitted a payout request. I followed the written rules and earned a payout under their agreement, but the payout was not issued.

There were also billing inconsistencies. Stripe shows an active subscription and payment method, while their dashboard shows no payment method on file and no invoices. The company does not list a clear physical address, and their rules appear to change frequently and are enforced with broad discretion.

I’m sharing this to document my experience and to help others make informed decisions. Buyer beware.