Bought Care Health insurance for my parents last year. Experience has been decent so far.

So I bought the ultimate care for senior plan from care health insurance for my parents last year (both are 61+).

To be honest I was a bit confused at that time because there are so many insurers out there and mixed reviews everywhere. But after comparing a few options, I decided to go ahead with Care Health.
Till now there has been one major hospitalization where my father had to be admitted due to a diabetes related complication. But to my surprise, we didn’t have to run around much and even the claim got approved without too much hassle.

One thing I’ve realised is that having a health insurance policy for your parents gives a different kind of peace of mind.

That said, I still keep seeing very mixed opinions online about different insurers, including Care Health. So just wanted to ask, what kind of problems do people usually face with health insurance in real situations?