I called Mohela and somehow got connected to an organization called Academic Support Group? They somehow approved me for the income based repayment and public service forgiveness all within 5 minutes, then discussed with me a plan to repay them which included a bunch of large servicing fees upfront. I wasn’t sure if anyone else has experienced this.
Posted by Environmental_Car616
3 Comments
Always use the phone number from the actual servicers website. And op should report this to http://www.ftc.gov
I’m gonna guess you found a fake/misleading Mohela number.
There’s nothing worse than trying to contact any of these agencies by phone and getting helpful answers.. you can apply for income based repayment through their website.
There have been several reports of people receiving letters stating their loans were in default or being sent to collections.
As Betsy said, please always contact the servicer from the number listed on their website.
You NEVER have to pay for help with your student loans.