I have been using wise for years and convert my USD earnings to CAD then transfer to wealthsimple chequing account weekly (I’m in Canada). Everything was smooth until last Wednesday I transferred $1.3k CAD but my wealthsimple account never received it. I was kicked like ping-pong between wise and wealthsimple. Wise insisted me to provide a statement just showing the transactions after the tranfer date to indicate no money was received but wealthsimple cannot provide a custom statement showing account number as wise requested. Both side said it looks fine on their side but the money is missing. I will not consider to use wise considering the time cost on solving such issues but looks like there’s no other better substitutes?
Money missing when transferring to wealthsimple
byu/chaow10 inpersonalfinance
Posted by chaow10
1 Comment
Wise should have a trace/reference number for that transfer — call them (don’t chat) and specifically ask them to open a “payment investigation” using that reference number, which triggers a formal trace with the receiving bank. Wealthsimple’s compliance team can then work with that trace ID directly instead of asking you for a custom statement. This process took me about a week but the money showed up once the banks were actually talking to each other through official channels.