Thoughts on Primerica? Withdrawing Roth IRA from online or roll it?

My Dad is retired and wanted to withdraw his Roth IRA. He was telling me he was having trouble with it and wanted me to look over the paperwork for him. He drops a statement on the account with the Primerica logo on it and my heart almost sank. I told him to just withdraw it online, but he was told he would have to fill out paperwork and mail it back in . . . like its the 1990s.

I tried making him an online account, and sure enough no simple path to withdrawing the funds. I have read a lot about how scummy this company is. Am I better off having him trying to roll it over to a real company like Fidelity? Or trusting him going along with signing some paperwork and mailing it over hoping they respond to the request? I can't find anything regarding how to with draw the funds outside of some "Systematic Withdrawl Plans" tab that just pulls up a message about "Due to minimum required distribution regulations, modification of retirement account systematic withdrawal plans via the Internet is currently not supported."