Not sure if this is the right subreddit, but I'll give it a shot.
It's my friend's birthday and I bought some last minute ice cream for her in addition to her main gift. There was a buy 2 get 1 free deal at CVS so sure, why not?
My debit card got declined at self checkout so I called in my dad to walk in and help pay with his credit card. As he was walking in, I tried one more time, but the processing was taking so long I assumed it was failing again.
Turns out, the $14.98 (-20 cents for CVS rewards) went through. I did not print or email the receipt. I started a new order and my dad's card went through for $15.18. I have the receipt for this one.
What should I do? Call the bank on my dad's behalf? For myself? Go to CVS tomorrow morning and try to explain my situation and get another 3 tubs of ice cream?
Thank you all in advance.
Double Charged for Ice Cream at CVS – Call Bank?
byu/aniwhat inFrugal
Posted by aniwhat
5 Comments
Does CVS have a customer support line? Try that, then go to the store if it doesn’t work.
the banks gonna charge $35 to stop the payment. probably start talking to cvs, they will have the reciepts
Always start with the merchant first. If you try to do a charge back, the bank will want to know what conversations you’ve had with the merchant before they proceed.
Handle it with the store first. It should be easy to lookup the individual transactions by card number. Then see the items were the same, and timestamps so close together.
If the store fails to fix it, that’s when you call the bank. Your dad’s CC specifically. There are a lot more protections on credit cards than on debit cards.
Use your phone to record audio when you’re talking to the people in the store. If it gets resolved, delete it. If not, you have some sort of proof to provide to the bank that you already tried to resolve it with the vendor and it failed. The bank will want to see that you did something before coming to them.
And try and hand a decent attitude. Don’t go in ready to fight. The people there don’t control the IT system they use to process payments. They’re probably not even aware that a mistake was even made. You’ll go a lot further if you show up with the attitude of “I noticed a mistake, I’m not sure why it ended up this way. Let’s work together to make this right.” People are very willing to help when you’re polite and act like you kind of don’t know what’s going on. They will instinctively want to help you learn “the right way” to do it in the future. Either way, you get your money back, and they get to feel like they fixed something. Win-win.
Go in, explain, get refund.