Involuntary TSP withdraw

Context: MDAY Soldier who ended ADOS but continued to be paid.

I contacted pay office after my first unexpected LES generated and was assured the money spigot was turned off. Here I am towards the next pay period and I now have $3,563.36 in entitlements as a ROTH refund with no deductions. My LES states I owe a debt balance total of $9,944.19.

help me.