MOHELA took my payment a month early—what should I do?

I currently have student loans serviced through MOHELA. On March 24, I called to begin making payments since my account was in forbearance. During that call, I discussed my options with a representative, and we agreed on a payment plan that worked best for me. I later received a confirmation email stating that my payments of $326 would begin on May 22.

However, this morning (April 22), I noticed that $326 was withdrawn from my account. While I understand that I am enrolled in autopay, I was not expecting a payment to be taken this early. As a teacher, having that amount withdrawn at this time has created a financial strain.

Additionally, all of the documents in my MOHELA account indicate that my first payment is scheduled for May. I feel frustrated that I was told one thing, but something different happened.

Given this situation, would anyone advise I file a complaint with the Consumer Financial Protection Bureau or the Federal Student Aid Ombudsman? Any advice would be greatly appreciated.