They were told their student loans were paid off. Then they were sued.

Hi all! Ayelet Sheffey here with Business Insider. I wanted to share some reporting I've been working on for the past five months, digging into the private student-loan industry and the confusing communications from lenders that can sometimes end in costly litigation.

So many of you have reached out to me already to share your student-loan experiences, and I'm so grateful that you have trusted me with your stories. I am not letting up on this coverage, so if you relate to this article, have a different story to share, or have any industry insight, please reach out.

https://www.businessinsider.com/student-loan-borrowers-communications-transfers-lawsuits-2026-5