Just another post to add a data point. It took Mohela over a year to process my request to move off of the SAVE plan that I was forced on to (was on REPAYE before that). They finally processed my request to move to IBR with a payment start date inI June. Then they put me back into an unrequested administrative forbearance until today (08/01/2026).
Now they are saying I’m two months delinquent after they randomly removed the administrative forbearance with not notification. I never received a billing notice for July or August (I got one for June back in May before they put me back into administrative forbearance).
Of course they are closed today. I sent them an email through their portal. Frustrated by this joke of a company. Fortunately I can pay the past due, but now late payments supposedly won’t count towards IBR or PSLF forgiveness. I don’t want them reporting me late to the credit bureau due to their incompetence.
https://www.reddit.com/r/StudentLoans/comments/1vcwqjt/another_post_about_mohela_removing_forbearance/
Posted by sammy_socks