Chase Credit Card Customer Service Complaint Post

To start I applied for chase freedom unlimited around three weeks to a month ago. After around two weeks I called to ask what the issue was and why it hadn’t arrived. They said they would send the card again. After about a week I called again and they said there was a problem with the shipping and they would expedite it to me as soon as possible. So the credit card arrived a couple days ago. The problem is it’s not the freedom unlimited I applied for, It’s a new chase freedom flex card which I’ve had for around a year at this point and don’t know why I got sent a new one.

I call chase again today explaining the issue (Side note – when you call customer service you always get connected to their automated voice bot which is just a horrible experience in itself), the lady on the phone is very argumentative and tries to tell me the issue is because the credit card got sent to the wrong mailing address on file. However I know that’s not what happened, because:

1. It never got sent and if it did I would know 2. It never got sent and Chase is able to track the card and see that. 3. Why would the freedom unlimited get sent to the wrong address while I get a new freedom flex card or the correct address for no reason?

Sorry for the long post, at this point i’m just not really sure what to do. Especially, because I only got the card for the intro bonus because I was booking plane tickets and now that I’ve already booked them I don’t think I’ll spend enough over the next 3 months to qualify for the bonus (Im a college freshman). So, I basically don’t even want the card anymore and the hassle that goes with it.

Is there anything I can do? Also if you’re reading this I would just recommend to not use chase as a credit card company and go with capital one or another company instead.