As a founder, I expected competition, not extortion disguised as consumer activism – Arun Saxena and ICRPC Fraud

We often ask why business in India is not flourishing at the rate of USA, I might have got the answer to that.

I am an IIT graduate who left a high-paying MNC job to contribute to the Indian economy by starting a humble e-commerce venture. Recently, this guy or should I say goon ordered an action camera from us. Unfortunately, that very unit had some issue so we basically told him so and said to him to wait for 2-3 days till we get the replacement from the brand.

We sent the unit to the brand, but the product had some issues. So, we get back to him saying so and asking him if he wanted any other product or camera listed on our website with extra discount. Now all this way happening within the delivery period we have promised him. But he was abusive from the very start, saying cuss words and what not to me and my team. As he requested we initiated a full refund to his original bank account.

He began posting derogatory, obscene, highly sexualized posts, and highly defamatory content about me, my family, and my business — even after receiving the refund and reimbursement. He went further, creating fake videos claiming we never refunded him, despite proof on our Razorpay dashboard.

When we confronted him, he said that my bank has charged you back and you have not refunded. When we asked him to provide chargeback documents, after sharing screenshot of our RazorPay Dashboard with no chargeback received. He went silent.

He even went on to say that our address, names etc listed on our website are totally wrong. Even after we provided him our GSTIN and trademark certificate.

So, this guy is there just to extort money from you by posting false content. He is saying that he is a graduate and had high paying jobs and whatnot, but all that is bullshit. And he is not doing this just to us, there is a pattern. Check his MouthShut Profile – https://www.mouthshut.com/arun_112, he has posted such content about nearly 77 businesses in order to extort money from them and then has posted video of each of them on his YouTube Channel.

Even his website where he says that they are a registered NGO, but you can check the website is just so shitty for a registered NGO and I was not even able to find the NGO registered with any of the government portals – https://ngodarpan.gov.in/#/search-ngoc, while in their procedure they have mentioned that there NGO is operating from 25 Years – https://www.consumergrievance.com/procedure.pdf

Even the YouTube Channel is trying to impersonate government bodies by titling it as "Consumer Complaint – Consumer Court" using it as a clickbait to entice users to get more views. Check this lawsuit – https://indiankanoon.org/doc/130428480/?type=print, where they got an innocent customer stuck for Defamation. While Arun easily declined to visit the court in Delhi, the customer had to travel 2000 km for the hearing of this case, apparently.

I am sure their internal mechanisms are all fraud and maybe a front for something highly illegal. They just ask the initial INR 500 to get the customer within their vicious net. Then get them stuck in the middle of more lawsuits to extort money from them. The irony, of the fact is that they claim in their procedure form that they do not advertise on their websites, but their website was filled with our website's ads using Google Adsense.

He has said on his website that he is a registered lawyer, but you can search yourself in Government's Database that he is not even registered with any Bar Councils and is not even a lawyer – https://probono-doj.in/list-of-advocates.html?AdvocateSearch%5Bbar_council%5D=13&page=2&per-page=50

This entire incident highlights a deeper issue with India’s business ecosystem, it’s not just about infrastructure, funding, or policies; it’s about trust and accountability. In the U.S., strong consumer protection frameworks exist, but there are also clear consequences for malicious actors who weaponize those very protections for personal gain.

In India, however, entrepreneurs often face double jeopardy: building trust with genuine customers while defending themselves against bad actors exploiting loopholes in the system. This isn’t just my story — there are hundreds of businesses, especially startups, facing the same harassment and financial drain because of fraudulent claims and extortion tactics.

For India to truly flourish like the U.S., we need:

• Stronger legal safeguards for startups and small businesses.
• Faster, more efficient grievance redressal systems that protect both consumers and entrepreneurs.
• Accountability for fraudulent actors who weaponize consumer rights for extortion.

India is a very good country with lots of good people, but the bottom 20% of this country filled with animals like him wipe out the goodwill of the other 80%. I think these people should have been sent back to Pakistan or Syria, because these animals truly belong there. Not in a country of Mahatma Gandhi, who promoted peace. I truly believe in god's justice system and I'm sure that one day he will have to pay for his karma. Astrologically, His good dasha (Rahu, Jupiter) might be going in. But Saturn always comes and when he comes he brings a ledger of all your wrongdoings. And Arun should be ready for that day because I can see his end coming soon. He is a old man, and instead of harnessing more Good Karma, he is just going there to collect more bad karma. But Why should I worry, god is watching and he will make him pay for the pain that he has caused to me and my family's soul. My mom even cried because of this goon. I wish for Kalki to come soon.

Until then, every founder has to fight not just market competition but also a broken system where integrity gets tested at every step.

I’m sharing this not just for myself but for every Indian entrepreneur who dares to build. If you’ve faced similar extortion or harassment, let’s connect — together, we can create a stronger voice to demand change.

I'm moving to USA next year, to build something meaningful. In a country that might respect genuine contribution. I have already being selected to one of their M7 MBA Programs. So, if anyone blames me for India's brain drain, this is my story.

PS – We are already pursuing legal notice against him, if you have been wronged by this goon or his fake NGO. Please DM me we can club our notices together to show him the wrath.