My mother recently had some fraud issues with her bank account, so switched accounts. In the process of moving over all of her bills to the new account, she forgot one, the life insurance.
So she googled “Company Name life insurance” and clicked on the first thing that popped up. When the person answered, she asked “Is this Company Name?” And they answered “Yes.” And they continued on with her payment information and said that to update her autopay information they were sending her papers that she had to fill out and sign. She thought that’s weird but ok.
Later on the insurance company called to get her payment because it declined (because the account is closed) and she said she called and gave them the payment, they said they had no record of her payment and that no one worked there by the name of the person that she spoke to and they would not send papers to fill out for autopay.
That’s when she realized she had clicked on the wrong number when googling and when checking her account, that company was now taking money out.
So my question is…authoritative body can put the smackdown on this company? It appears to be a legitimate insurance company. We’re at the bank right now taking care of it on this end, but someone needs to be held accountable.
Posted by state_of_what
2 Comments
Accountable for what? It sounds like she accidentally signed up for new life insurance.
Most states have insurance regulators. Perhaps as part of the state AG’s office.