Mohela screwed something up ?? From good to DEFAULT overnight??

Has anyone ever seen this?

I’m in SAVE deferment. I emailed about removing accrued interest. Got an email that an ombudsman would be assigned to look into it.

Credit score 800+. Never late payment of any sort on my life.

Two days later I have 5 emails overnight about how I am approaching default and have 18 missed payments. I check my account. Somehow they have retroactively made my payments due since March 2024. It says I have 18 missed payments and am approaching default.

What on earth? And if this screws my credit I’m going to go ballistic on these fckin idiots – what’s the deal here? What did they mess up? Are they likely still working on it or are they literally that stupid?