Rental car stolen at Enterprise Jersey city location, dropped off the car after-hours yesterday, left the keys in it, didn’t know there was dropbox. In morning, they said they don’t see the car. No insurance from rental company. Anyone with similar experience? Any help? Suggestions on what to do?

Did you buy insurance through a third party or do you have rental car insurance as part of your personal auto coverage? I know USSA offers rental car coverage.

Hi, I’m an Adjuster that handles Auto Thefts. Since this a rental; I would NOT report this to your insurance yet. Since Enterprise owns the car; let them report it. If the car is really stolen; they will eventually send a Demand to your insurance company and someone like me will work it. This will be covered by your Comprehensive coverage and your deductible will apply (you’d owe that to Enterprise). The reason I say don’t report it is because there’s no use having a Claim on your Claim Record if this ends up not being a stolen car and there is no benefit to reporting it now compared to it being reported later by Enterprise.

Do you remember exactly where you parked it upon return? I have seen many vehicles returned to the wrong spot and it might not be noticed for a couple of days.

Enterprise vehicle returned to the Hertz area or the Alamo space. Most rental companies have so many vehicles in and out in one day they might not notice one that is not theirs.

Also I have seen cases where an employee is supposed to take vehicle A to the car wash but they take vehicle B and it is sitting in the car wash area.

Is this the enterprise near 440? I’ve rented a car from there and its so shady I would never leave the door open to my car so leaving your car on unattended is wild.

uhoh