Saw this in another subreddit but made sense to ask here targeted especially at entrepreneurs and businesses! We are always setting up processes and automations and this last year was a wild year for the same especially with all the LLM advances etc! That said, a good amount of them were a waste of time but at the same time, there were one or two that massively worked out.
For example, every Zoom call with our customers for sales and support now has an auto generated transcript, summary and next steps. This is then auto sync it to our customer database in notion so now no meeting ever gets lost again and we have a central repo for everyone in our team!
So curious, what's the most insane thing you automated that made you realize you’ll never go back to manually doing it again?
Whats the most insane thing you automated that made you realize you’ll never go back to manually doing it again?
byu/Sure_Marsupial_4309 inEntrepreneur
Posted by Sure_Marsupial_4309
3 Comments
Oh the notion automation you mentioned is really cool! Our sales team not logging things is huge pain point! Going to ask my sales lead to look into this! That said, there is a couple that really worked out for us this year!
We built an order tracking system that automatically handles “where’s my order” inquiries by pulling data from our fulfillment system, checking carrier status, and responding with accurate ETAs. That alone saved our CS team about 5 hours daily. We also built a customer support triage system that reads incoming tickets, categorizes them by urgency and type, then either auto-responds or routes to the right person with full context already attached. That system now handles about 60% of our support volume without human touch. I think there are many platforms that help you do these days like Intercom Fin, Sierra etc!
Similarly we were able to automate multi-platform distribution for our social media content! We have used automation tools to turn our Google search data into relevant blogs on our website and then auto repurpose them into posts on LinkedIn! This is then further repurposed into instagram posts!
I’ve found that automating repetitive social media tasks can be a total game-changer – it’s amazing how much time you can free up to focus on high-leverage activities like content creation and engagement. By streamlining your online presence, you can build a more consistent brand voice and really connect with your audience. For me, it’s been about finding tools that simplify content scheduling and distribution, so I can focus on what really matters.
Insane!