I manage a small sales team and we've been tracking our numbers more closely lately.
Out of roughly 15 discovery calls a week, we're converting maybe 3-4 into actual opportunities. The rest are dead ends, wrong fit, no budget, "just exploring," or they ghost after.
That's like 70%+ of our call time leading nowhere.
I keep wondering if this is just how it is, or if we're doing something wrong upstream.
What's normal for you all? And has anyone found ways to filter harder before getting on calls without seeming rude or losing good prospects?
What % of your discovery calls actually go somewhere?
byu/harshXgrowth inEntrepreneur
Posted by harshXgrowth
8 Comments
25 to 30 % success rate is the industry benchmarking in B2B sales, so 30 % is still a good number
that ratio is actually pretty normal, discovery calls are supposed to filter not close, the real fix is upstream, tighter qualification before the call, clear pricing signals, and one or two hard questions in the booking flow about budget and urgency, fewer calls but higher intent usually beats talking to everyone
Yup, you’re right to look upstream. An automated qualifier form or something similar could weed out those time-wasters before a call. I have a YT channel on automation development that covers this sort of thing, link’s on my profile if you’re interested.
That sounds pretty normal honestly. We’re running about 20-25% conversion from discovery to qualified opps and always thought we were doing decent
The “just exploring” people are the worst – they’ll waste 30 minutes of your time asking super detailed questions then vanish into the void. Started asking budget qualification questions way earlier in the process and it helped filter out some of the tire kickers
Have you tried doing like a 10 min pre-qual call before the full discovery? Some of our best months came from being more aggressive about qualifying upfront even if it meant fewer total calls
Firstly, it depends on your criteria for the discovery call. If basically everyone can jump on it the numbers of opportunities out of these calls go down. The more criteria you add the better and higher the conversion rate will be.
Besides that, it also depends on how you further qualify the lead on the call meaning when you realise very soon this isn’t a good fit based on your list you can just end the call and move on. If you dedicate a lot of time on building rapport obviously you need more time in total.
That’s a really interesting question and something I think a lot of sales teams grapple with. A 20-25% conversion rate from discovery call to opportunity isnt necessarily bad especially depending on your industry and the complexity of your product. But I totally get wanting to improve that efficiency
A few things that might help you filter harder before getting on calls:
Refine your lead qualification process: Dig deeper into pain points before scheduling a call. Use more detailed forms ask targeted questions in initial emails or even experiment with a short automated survey. The goal is to weed out the just exploring types early.
Leverage social listening: This is something Ive found incredibly helpful. Are people actively discussing the problems your product solves on platforms like Reddit X or LinkedIn Engaging with those conversations can uncover warmer leads than cold outreach. The key is to find relevant conversations not just keyword matches. There are tools out there that can help filter out the noise and send you targeted notifications when someones actually looking for a solution like yours.
Experiment with different call-to-action (CTA) approaches: Instead of pushing for a discovery call offer something more valuable upfront like a free assessment a personalized demo addressing their specific challenge or access to exclusive content. This can attract more serious prospects who are genuinely interested in solving a problem.
Review your messaging: Is your marketing and sales copy clearly articulating who your product isnt for Sometimes attracting the wrong leads is a sign that your messaging is too broad or unclear.
Ultimately its about finding the right balance between being thorough and not scaring away potential clients. Its a continuous process of tweaking your approach and tracking your results. Hope that helps
that’s pretty normal, discovery calls are meant to disqualify more than convert, 20 to 30 percent moving forward is common, the leverage is before the call, clearer ICP, visible pricing ranges, and a couple of firm questions in the booking form about budget and timeline, fewer calls with higher intent usually beats packing the calendar with maybes
Sales is a numbers game.