One of my favorite insureds passed away in a house-fire on Christmas.

Saw the fire on the news this morning. We haven’t had a real total loss house fire in quite a while at our agency. I got a call from our local adjuster letting us know they were the one that passed, since he had access to the claim filed through the HOA master policy (different agency, same company) and saw she was with us.

We had a few insureds severely injured from an apartment fire a while back, but nothing like this. I didn’t feel prepared for this today at all. It was supposed to be a dead read-at-my-desk day.

I’ve worked here about two years and am the senior in our office today to handle this. Man. I just do not feel cut out for it. This insured was a truly lovely person and I’ll miss them a great deal. Having a hard time keeping myself steady while trying to walk their son through the filing process so our adjuster can get to work.

Just wanted to vent it out somewhere to people who might get it. I have to spend the night with my in-laws and be totally normal when I feel this weird pseudo grief thing happening. This sucks.