I don’t mean this in a harsh way but if someone needs a walkthrough, a doc or a demo call just to get it something’s off.
Users don’t want to learn your product. They want the result fast.
If it’s not obvious what to do in the first few seconds, most people are gone.
Am I being too extreme here or is this just how products work now?
If users need a tutorial to understand your product it already failed.
byu/UnoMaconheiro inEntrepreneur
Posted by UnoMaconheiro
5 Comments
i don’t think you’re wrong but i think people mix up simple with obvious. most products are actually kind of complex under the hood. the mistake is making the user do all the thinking. if someone has to read docs or book a call just to get their first win, they’re probably gone. not because they’re lazy but because they don’t care yet.
good products guide you quietly. little nudges clear next steps. some teams use tools like hopscotch for that instead of dumping a whole onboarding doc on you. the goal isn’t zero learning. it’s zero friction.
I agree simple and easy should be a goal when possible but on the other hand, Ikea and they’re doing okay
Oracle would like to have a word. Any enterprise erp needs tutorials and training. Whole industries around that. Big difference between that and some online tool that does 3 things.
Mostly true if by “product” you mean the average app a user would encounter in the App Store. But sooooooo many domains in which that is not the case. Avionics? Robotics?
What if your user needs to, say, install a script/extension on their website?