I have a B2B SaaS that we’ll be launching soon and I’m trying to figure out the best way to structure the pricing. We know we will charge a monthly SaaS fee, tiered by feature/usage. Where I’m getting tripped up is that there’s a variable human component.
Essentially, our SaaS automates parts of a workflow that our audience must go through as part of their project-based business. Users can also ask for help/advice on their project from our in-house domain experts (human, not AI) and we want to be able to charge for the expert’s time.
Has anyone had a model like this that’s figured out the optimal pricing approach? Should we pre-sell blocks of hours? Build some hours into each SaaS tier, then up-charge for overage? I’d like to pick an approach that will scale if possible, but recognize that may not be possible at first.
Posted by LA_producer
1 Comment
I would recommend using a credits system within the tiers for speaking to experts. Here is an example, you offer 3 tiers: Starter (99$ /mo includes 1 credit), Pro ($200/mo includes 3 credits), and team ($700/mo includes 7 credits) Each credit can be consumed for live calls, async reviews, or written feedback etc. Also, additional credits can be purchased anytime. This will scale because human time is capped and priced explicitly, also credits feel productized not like consulting. You can also later raise individual credit prices without touching saas price. Sounds like a cool project you’re working on though. Out of curiosity how are you marketing this?