Please don't call your insurance agent and tell at them, berate them, curse at them, and threaten them.
I really, really want to help you. But screaming at me on the phone and telling me to call all my carriers to make them lower their rates just isn't how any of this works. And if you're really that upset about your rate, you can go somewhere else, I promise I won't be mad or stalk you on Facebook like a crazy ex.
Most of all – please remember that your agent is a person that is just trying to do a job. We have spouses, kids, and are also just trying to make our way in the world. Save your rage and scream into a pillow or something.
And bless all of you that are nice, even in the face of adversity, I hope life is good to you.
A friendly PSA to all the folks that are big mad about rate increases.
byu/Splodingseal inInsurance
Posted by Splodingseal
4 Comments
Just an FYI too, this applies to customer service as a whole. Yelling at the person on the phone who is just trying to help isn’t the solution. I know we are the ones answering the phone, but we aren’t the ones who changed rates(insurance, cable, internet, etc). However, this is one reason that I will never work insurance anymore. The hatred and vitriol thst gets spewed at agents is insane.
I try to remind myself that while I picture everyone being just like me, no one is. Many people have come from terrible backgrounds or have huge hurtles and trauma in their current life. I try to be the punching bag they need and try not to take it personally. That works about 70% of the time the other 30% the Irish in me comes out. I am working towards a 80-20 split. š
Trump is at fault for this too with the tariffs he added to auto parts and other items. Costs go up somebody has to pay. Wait till next renewal when most of the older stock is no longer there and the suppliers have to import new ones.
Insurance is regulated and have to wait for approval from the states before raising rates and they are feeling the squeeze now.
I needed this! I answer 90% or more of the phone calls at the agency I work at and a lot of people are fine, but then there are some batshit crazy ones. Iām pushing through the winter hoping that once March 8 comes (start of daylight savings time and more sun)-people will have gotten a grip a bit.