Banks do it Better

Let me be straight with you — I am not a tech person. Zero. I have no real understanding of how crypto works under the hood, and I won't pretend otherwise

. But I do have a pending claim with Trust Wallet over missing funds from a compromised wallet. I won't get into the details here — I've posted about that before.

What I want to share today is an email I sent directly to the Trust Wallet support team. It's not about my case. It's about how crypto firms need to step up and actually protect their customers — the same way banks do. I broke it down as simply as I could, because honestly, if someone like me can see the problem, there's no excuse for the people building this tech not to fix it. Read it. Think about it.

And if you agree and especially if you disagree,( I am open to dissenting voices) informative _— say something. The more voices pushing for this, the harder it is to ignore. *****************************************

Dear Trust Wallet Support Team, In retrospect to my whole unfortunate ordeal,  I also wanted share broader feedback on how the industry — including Trust Wallet — handles wallet security when a bad actor takes control.

The Problem As I See It

When a customer opens a wallet with a crypto firm, they hold the keys — and for the most part, that works. But when a scammer gains access and takes control of that wallet, both the firm and the customer are left completely helpless. There is no ability to lock the wallet, freeze movement of funds, or stop the scammer in real time. The stolen crypto moves freely — and in many cases, gets laundered with zero interference.

The Banking Analogy

This is fundamentally different from how traditional banking works. If a scammer compromises an online bank account, the bank has the ability to freeze the account immediately, halt all transactions, and protect the customer's funds. Imagine if your bank told you, "We're sorry, we can't control your account" — no one would accept that.

And yet, that is exactly the standard response in crypto today.

What I Think Needs to Change

Crypto firms need to close this gap. That means developing the technology to take immediate action when a wallet is flagged as compromised — freezing fund movement, blocking outgoing transactions, and locking access until the situation is resolved.

The goal should be to operate with the same level of protective infrastructure that banks have built over decades. If traditional finance can do it, there is no reason the crypto industry cannot.

And frankly, the firms that figure this out first will not only protect their customers — they will set the standard for the entire space. I would welcome the opportunity to discuss this further if the team is open to it. Thank you for your time.