At this point there needs to be a lawsuit against CRI. Ever since my loans were moved there it has been problem after problem. Last month, I went on and noticed I had been removed from the graduated repayment plan into the standard, and my payment was about to double (I obviously did not do that myself). I messaged them and they told me they had a system error that erroneously changed many borrowers plans. They sent out no notice and had I not looked myself, would have charged me almost double my payment. The agent said that if it wasn’t fixed I’d be placed in forbearance and can make my own payments.
Fast forward to today, I go online and see my payment is now only $106, which doesn’t even cover interest. I message them again and they said that the system should be fixed by 3/25, and my payment afterwards will be $285. This is not, and has never been, my payment. This is what it would be under the standard plan. The agent said that they can’t confirm if they’ll ever be able to fix my payments. Is anyone else having a similar issue?? And how can they just not notify anyone on a MASSIVE issue.
Posted by jsb_3