Student Loans Company (UK) as an EU citizen

Hi,

I’m a German citizen and went to uni in the UK 2019-2022. Ive since done my Masters in a different EU country and currently living back in Germany.

I’ve now gotten an email stating I must contact them regarding my account, apparently I should have started paying back my loans February of this year, and they have put me on the maximum payment.
Currently my Arrears are at almost £800.

I did update my address on there a while ago to show my German home address, but never received any letters nor other correspondence until now, despite them claiming they sent them out.
I also don’t have a job at the moment and haven’t worked since leaving the UK in 2023 (Studying + support from family)

My question is – should I call them and let them know I am unemployed without an income (which is true)? Should I just ignore them, since I’m not planning to move back to the UK?

Any help would be greatly appreciated