I’m a sales manager for an insurance agency appointed by Farmers located in MA, USA. One of the sales reps has been known to apply discounts that the customer does not qualify for which in turn leaves the customer frustrated because their premium went up because they were not able to provide proof for said discount. I’ve had multiple customers call in to complain and have addressed this with the agency owner but the owner seems to think this agent is doing nothing wrong. My question is, is this insurance fraud? Should I report this? If so, who do I report this to?
Posted by Standard_Apricot_609
2 Comments
How long you been around for? You must be in agency and not an area sales manager for farmers or you’d know the answer already.
The short answer I have for you is not to burn bridges if you work for the agency. The long answer is you already have compliance within farmers insurance and they handle their own regulation on those discounts.
I’ve seen agents terminated for that behavior many times throughout my career.
It can be considered rebating. Not your circus not your monkey.