I'm on the SAVE plan. My loans are 30+ years old.
I have an active Complaint/Feedback Case, opened in 2023, and the status is currently still IN REVIEW.
It's a legitimate case and my Ombudsman worked on it until her "employment status changed", last September 2025. Since then I haven't hear a thing although I've sent messages, called and emailed.
I'm scared my case will be closed if I switch out of SAVE, but I don't want to lose any progress I could make towards resolving it either.
On the SAVE program with an active COMPLAINT/FEEDBACK CASE.
byu/onethrougheleven inStudentLoans
Posted by onethrougheleven
1 Comment
Have you tried calling the main line at whatever office the ombudsman works at and getting somebody from management on the line? It seems strange that you wouldn’t be able to reach anybody at all in half a year.
Regarding SAVE, on October 1, everyone who hasn’t already voluntarily switched will be forcibly removed from it and likely put on the standard repayment plan.