Progressive insurance scam

I was on an Accident January 7 2026, the at fault driver provided proof of insurance Progressive!!

January 24 they took possession

February 6-14 got me a rental

evaluation came in February 12 or 13.

I was urged and pushed to come in and settle but due to work, scheduling, distance from home and their office I couldn't make it to go and settle with them. (turn over the car title)

march 10 advice the claim was pending and under investigation due to new information

march 13 claim was denied.

in about after march 13

i asked for a letter of denial

I asked to speak to a supervisor or upper management

I also requested information from the owner of the vehicle to take them to small claims yet nothing from them!!

I hate progressive

today I got a text message from progressive and they said we release ur car from copart ur welcome to come pick it up!

when it's not drivable

they took possession of it nearly two months and left me empty handed

any advice

should I take the car back

I file a complaint to the division of insurance