Hi All,
PLEASE forgive me for the length, but I’m at my wits end with this situation. I can’t even remember when this all started, but I think it was a year ago. I noticed a charge from “GR investment group inc., Rialto, CA”. I was confused because it was on my WF autograph card that I only use for food and gas. So, why would I be getting an “investment group” charge on it. Plus, I didn’t recognize that name but the name of the merchant had my city in it. I disputed the charge and then I believe a month later they charged me again. The charges ranged from 9-$12. Once I saw it again, I reported fraud and this is when the cycle began.
I’ve reported fraud, and gotten a new card, at least 5x. I’ve deleted all cards from digital wallets 3x. I had them put a block on the vendors name twice, but of course the fraud vendor just changes one thing about their name to get around that. I’ve spoken to “second level fraud” like 3x and they can only tell me that it’s a convenience store company or a real estate company in Europe. Idk, WF is just as confused as I am. I even called Apple to try to understand if it was an Apple wallet issue. Apple told me a bunch of fancy words about how it couldn’t be their fault due to the way they store our cards.
I’ve had this current card since November and I haven’t added it to Apple wallet. I was waiting 1-2 months previously, but this time I told my wife we weren’t ever adding it to Apple wallet. I thought that solved it but I see a charge from them for $10 on 4/11. I have absolutely no idea what to do. I’ve googled the whole “automatic card updater for visa” but WF reps don’t know what that is and just keep sending me new cards. I even opened a case complaining that WF isn’t protecting me but all they did was send a “sorry, we’ve done everything that we can” letter. The only thing that I can think of is completely closing out the card then reapplying but I just do not want to run my credit over this. Especially if it somehow doesn’t work.
Does ANYBODY have any new advice or experience with something similar?
Fraud on same card, but different card numbers
byu/Rude-Championship736 inCreditCards
Posted by Rude-Championship736
2 Comments
that automatic card updater thing is probably what’s happening here – merchants can get your new card details automatically from visa/mastercard when you get a replacement. it’s supposed to be for legitimate subscriptions but sketchy companies abuse it all the time
you might need to actually close the entire account and open completely new one with different bank, not just get new card numbers on same account. the updater service links to the account itself, not just the card number
Have you filed a police report?