Looking for advice – non-fault accident (other driver accepted liability) and now stuck with insurer issues.
My Hyundai i30 was hit in Jan. Since then:
Aviva refuse to repair the car
Say cash settlement isn’t appropriate
Won’t provide the engineer’s report
Car is undriveable (brake fluid leak + intermittent electrical warnings)
Hire car has now been removed
Car is being held as “unsafe” so I can’t even get it back
There are also complications with previous filler repairs, which garages say affect whether they can guarantee work.
One garage refused to repair, another will only do a limited repair with reduced warranty. Meanwhile, insurer won’t confirm what they’ll actually do.
I’ve raised complaints and gone to the Ombudsman, but this could take months and I currently have no car (single parent, need it for work/school runs).
Feels like I’m stuck with no resolution, no transport, and no clear outcome.
What can I realistically do next? Has anyone dealt with similar—especially around insurers refusing both repair and payout?
Insurer won’t fix, cash in lieu or write off my car 😵💫
byu/No-Sell3611 inInsurance
Posted by No-Sell3611
3 Comments
What location?
Edit: You mention Aviva and “hire car.” Those tend to be UK terms.
I would advise going to r/CarInsuranceUK as the professionals there would know the local laws.
what country is this taking place in? This sub is mostly geared towards US auto insurance as thats where the majority of posters and contributors are from.
sounds like the car isnt totaled, but the insurance wont pay for repairs due to poor prior repairs?
This is UK