This is a long story (cut as close as I can) that went on for roughly 6-8 months. I got a loan through them through the FASFA, they didn’t apply my loan to my school bill, they also kept saying my payment was late when they were dropping numbers from my bank account number. I got a certified letter from my bank stating the issue, and I submitted it to them so they could fix it.
My mom and I (she’s the one who agreed to the loan without doing any research and I was not aware of it) ended up being on the phone with them for about 56 hours telling them the issue while submitting my bank account numbers over and over again.
It had gotten to that point that we had to write down everyone’s employee numbers and their names to try and get this resolved. Telling them that so and so told us that it was fixed and it’s not. My mom ended up saying “write this down in the file, if this is not considered paid because of this company’s mistake again, consider it paid in full”.
They sent another letter in the mail saying my payment was late, and I got an itemized receipt from my school, submitted everything I had to the FASFA, that includes the certified letter from the bank, itemized receipt, and the last letter I got stating what I now owe with late fees. Needless to say, I haven’t heard a PEEP from them. I just really hope my credit score didn’t drop because of their issues.
Posted by Parking-Educator1920