California drivers: do you choose car insurance mostly on price now or how easy it is to use?

I’m in California and shopping around again, and I’ve realised I’m paying way more attention now to how easy an insurer is to deal with, not just the monthly number.

A slightly lower premium is nice, sure, but if the app is bad, the documents are annoying to access, or every small thing feels like a process, it starts to matter more than I expected. Maybe I’m getting less patient, or it's just my age, I don’t know. Curious what other California drivers are prioritising right now. Are you mainly chasing the best rate, or are you putting more value on convenience and overall experience too?