Servicer and department of education just point fingers, cant get answers. Itt tech student stuck in limbo here.

I went to itt from 2003 to 2007. I am stuck in the new borrowers defense applicant group. I missed the post class and sweet deadline and understand that I will be waiting for years. I filed a bd application in 2024 for the years outside of the itt group discharge. I have only received a partial discharge for the years attended within the eligible time frame. Here are steps i have taken.

1. I have asked the following questions such as why is there no school listed with my current servicer. Why do I continue to accrue interest when I am not supposed to after filing within 180 days it's been longer. Why has my group discharge only been partially honored for the years within the qualified timeline. Is there any way to know whether or not my consolidated loans need manual review. Also why am I being asked to choose a payment plan when I'm in forbearance for the next 10 years.

2. I have tried to work with my Congress and senator and the only thing I got was an apology letter saying there was nothing else they could do and there was no information they could get for me.

3. I am currently working with the dfpi lawyer in California and they are overwhelmed of course. That person was able to file a request for information to the ombudsman and I have not heard a response in 7 months. I am not asking to be put ahead of the line I am just asking for information.

4. Whenever I bring these things up to either the servicer or the Department of Education they just point the finger at one another instead of actually resolving or answering my questions in writing. I get different and confusing answers from both every time.

5. I have filed 15 different complaints with financial student aid and two with the cfpb. They get closed either without any explanation or they just basically repeat the questions that I've asked.

6. I have contacted ppsl and other Advocate groups and have been unable to get help because I assume they are extremely busy. I have also tried to contact the attorney general for my state

I am not asking for my application to be reviewed above anyone else. I understand there's a severe backlog. I seem to be stuck because of the time frame I went to school but there's no way of knowing because nobody can answer that question. Is anybody else going through any of this anybody out there? I just want to know I'm not alone