River, avoid these scammers

Made a dumb decision of trying a new platform. Every platform I use allows me to instantly transfer to a cold wallet. Called support and now they are telling me it will be 11 days before I can do anything with it. Anyone have any advice for me?

Dumb decision on my part for messing with u/RiverOfficial but hopefully they can do the right thing because I’ve never dealt with this in my 15+ years buying/trading btc.