I recently had to dispute at $2000 charge on my credit card on an auto-renew subscription with a company. I disputed the charge with Chase, when the company only offered me a $1600 refund. The company placed the refund of $1600 on my account. I ended up calling the actual company because the online support was going nowhere. The next day I woke up and found the $2000 refund was put on my account, and the $1600 refund was still pending in my transactions. Today I woke up, and both refunds went through on my credit card. So, now I have two refunds.

    My biggest concern is that the charge is still in dispute, and I can't tell who actually refunded my account the $2000. Was it the company or chase. If I ask chase to remove the $1600 refund and return to the company, I'm afraid a few months from now, they'll say my dispute wasn't approved, and they'll take away the $2000 refund as well, and I'll basically still be owing $2000 to someone.

    Trying to make sure I get the right refund from a company, but probably overthinking it.
    byu/ConsistentTourist553 inCreditCards



    Posted by ConsistentTourist553

    1 Comment

    1. Chase_UR_Dreams on

      Do nothing. The charges will likely sort themselves out in the next few days. You are very likely to mess up the process and be worse off if you call.

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