Has this ever happened to anyone else with MOHELA auto-pay/student loans?

    My payment due date is today (5/10) and I have auto-pay set up through MOHELA to debit the payment automatically every month on the due date. I’ve never missed a payment before and have even made extra manual payments in the past.

    This morning I logged in and my account was suddenly showing all of my loans as “past due” effective TODAY (5/10), even though today is literally the due date. What makes even less sense is it ALSO showed my current amount due as $0.00 at the same time.

    So apparently I both owe nothing and am somehow past due on the same day 😭

    I know today is Sunday so the actual debit probably won’t pull from my bank until the next business day, but I don’t understand why MOHELA would already mark the account past due before auto-pay even has the chance to process.

    I ended up making a manual payment too just to be safe, but it still shows past due.

    Main thing I’m worried about is whether this is just a visual/system issue or if it could somehow trigger late reporting/fees. Has anyone else seen this happen before with MOHELA?

    MOHELA marked my loans “past due” ON the due date while auto-pay is active…has this happened to anyone else?
    byu/IntentionOk1694 inStudentLoans



    Posted by IntentionOk1694

    1 Comment

    1. Ed financial is my servicing provider and I’m having a similar experience. I was signed up for auto draft (payments due on the 6th). The auto draft wasn’t taken like usual and I was notified via email today about the past due balance, which included payments for both April and May.

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