Unresponsive insurance adjuster

I filed an ice dam claim end of January with my homeowners insurance Liberty Mutual because our ceiling caved in our bedroom (we live in New York). There’s been a hole in our ceiling for months now and we’ve been staying in the guest room. Insurance’s first step was to have water mitigation team over/test for asbestos. It came back positive for 1.3 asbestos in the drywall compound only.

Since then, we’ve had 4 roofers, 2 water mitigation teams, and 2 asbestos abatement teams over for quotes and no progress has been made at all. My insurance adjuster is unresponsive because it’s “the busiest year she’s had in 4 years.” Several texts and emails over the past few weeks unanswered.

On top of that, we decided we don’t want the asbestos abatement done through the company because it will take a full week and we’d have to relocate and it just pushes back the schedule of everything. Our contractor said he’d just take care of it.

I’m thinking maybe my insurance adjuster is afraid this will come back to bite her in the ass even though we’ve requested it? Is it normal to have to wait 4 months for progress on something like this? I just want it all done at this point because I’m sick of waiting around.