I realized recently that some billing problems cost more in time and mental energy than the actual amount of money involved.
At some point it changes how you think about dealing with support altogether.
The “time cost” of fixing billing issues is underrated
byu/DXH124 inpersonalfinance
Posted by DXH124
2 Comments
I just clearly outline expectations and actions ahead of time. If i get accounts shut down so be it, its not like companies IP block – you can almost always just create a new login 😀
My lyft account was banned the other day for telling them to fix a billing issue or else i will chargeback, after they fucked it up 3X.
Just did this with an insurance company over a rental car reimbursement too. It worked that time with no further issues.
I’ve done it to Verizon & RCN too ~ and it worked with both of them.
No emotions, just plain facts. “This is incorrect for this / these reasons. If you don’t have this fixed by 3 business days i’ll initiate a chargeback and you can work with the bank directly.” 60% of the time, it works everytime.
Might not work with a doctors office but i have no problem calling my insurance and playing dumb until they fix the problem. It is frustrating tho.
Def wouldn’t do this to a small business though ~ only major companies!
We begged for a bill for our electric for 8 months, we went in person to their offices and they only said “its in the mail. Then we got hit with $1400 all at once, we paid it. Then a neighbor in the same building moved out, and they turned our apartments power off. We got it turned back on and a few months later when a new tenant moved in we so.ehow got a second account opened up in our name for $500. we kept paying for our regular bill and escalated the problem over and over and over trying to get the issue fixed. They then gave notice they were going to turn our power off, and turned off the power to the new neighbor. We escalated the problem again and they: erased our previous billing history, made the new account and raised it to a $15000 bill and threatened to turn off our power. We escalated again and now our bill is $800 instead of what it should be… there are no other power companies we can use, and all of the customer service is in India. They can turn your power off with a button at a computer but if they need to turn it back on they need to send a guy, who you have to be home to talk to, sometime during the hours of your regular workday. They also only show up if they can find your adress… good luck.