Anyone based in UK have Blockchain trading account being held hostage by Blockchain temselves?

I am just asking if anyone had the same situation as me and what did you do to solve it:

I recently had blockchain ask me to verify my account which was verified 6 years ago.

long story short I have submitted everything required and to my surprise, the sheer fucking incompetence of blockchain customer support is resulting in my funds been possibly held hostage forever

They keep on asking for proof of Visa or permanent residence, (I have UK settled status for years now) I give them the Share code, both in screenshot and PDF file
they keep asking me for a valid Visa,
I wrote them the share code on the official Gov website IS the official way to prove permanent residence.
They are ignoring the share code and keep on asking me visa card which I will never be able to provide because that's not how it works

On the other hand, they keep asking last 3mo of bank statement to prove address, I provide it, they say it doesnt match, (old address on blockchain) I tell em I can provide the old one that matches address but is old not the recent 3mo.
They still keep asking me last 3mo bank with the old address, which is straight up impossible, and there's no option for me to update address if not by customer support themselves.

How the fuck can such incompetence be allowed, I can't be the only one dealing with this?

Did anyone here found themselves in this situation and how did you get your money back, which you can't move until the account is verified

Trading account, Not custodial account