r/cryptocurrency

Title:

Exolix refunded my funds to a different address without authorization – need advice

Body:

Hi everyone,

I’m dealing with a serious issue with Exolix and would really appreciate your advice.

I sent 500 USDT via BSC for an exchange. The transaction was confirmed, but later their support said it failed AML checks and that they would issue a refund.

I confirmed the refund to my original address:

0x94F1Fa345f242126a7FC18DcCEac4D3cA5BE0b69

However, after a long delay, they claim the funds were refunded to a completely different address:

0x659D2De729d254686d38107B69948de988549923

This address is NOT mine and I never authorized any change.

What’s worse is that their support admitted that user identity can be verified using exchange ID and TXID (which I provided multiple times), yet they still processed the refund without proper verification.

Now they are blaming me, saying I made information public.

To me, this looks like a serious security failure on their side.

Has anyone experienced something similar with Exolix or other instant exchanges?

Is there anything I can do at this point to escalate this or recover my funds?

Thanks in advance for any help.

#exolix