Need advice. I financed a kitchen remodel through Lowe’s/Synchrony with a 0% promo for 2 years. I set up autopay and thought I’d have it fully paid off by the promo end date. I was never late once.
I just realized the promo ended Jan 30, and because there was still about $500 left unpaid, they added around $4,000 in deferred interest at 34.99%.
I called customer service and they said they can’t reverse it over the phone since the 30-day grace period has passed, but they gave me an address to mail a request.
Has anyone successfully gotten Synchrony to waive all or part of deferred interest after the deadline by writing in? Any tips on what to include in the letter or who to contact? I’m honestly sick over this. Thanks.
Need advice- synchrony bank credit card deferred interest
byu/Life_Mechanic7338 inCreditCards
Posted by Life_Mechanic7338
1 Comment
Oof that deferred interest thing is brutal, they really don’t make it obvious when the promo ends 😅 I had similar situation with different store card and writing the letter actually worked partially – got about 60% waived
In the letter I explained how I was consistently paying and just missed final payment by small amount, included payment history screenshots, and kept tone respectful but firm about being long-time customer. Also mentioned financial hardship if that applies to your situation 💀